Castrol Premium Lube Express

Contacts

Address:
2615 West Grant Line Road, Tracy, CA 95304
Get directions

Phone number:
+1 209-836-4001

Categories:
Establishment   Car repair  

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Reviews about Castrol Premium Lube Express

• Bryan Johnson

  Jul, 14 2018
  ★ ☆ ☆ ☆ ☆
  True story. My wife took our 2009 van here for an oil change. The price was a bit steep (>$70), so I look at the paperwork and it turns out they had charged us the price for a high-mileage vehicle. The actual mileage is 82,340.3 (notice the decimal point), and the techs had recorded it as 823,403! I'll grant that 800k is high mileage by anybody's standards, but a moment's reflection tells you that's over 150k per year! People make mistakes, but you tend to think of auto mechanics as having a sense for these types of numbers. When my wife called to speak with the manager about it, he was polite enough, but kept pointing out that she had signed the paperwork! So rather than refunding us whatever price difference it is between low and high mileage lubes, you'd rather give up our business entirely? You would have gotten your money back after one more visit. Heck, at 150k miles per year, you would have seen us 30 times a year!

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